Specialised Logistics
We will receive stock deliveries from your suppliers, check, sort and label each item with a barcode and tracking information against its serial number and update your client management system.
The stock is then stored on clean, custom-built racking in our secure, temperature controlled warehouse.
We offer an end-to-end scalable solution for companies wishing to ship products quickly and accurately worldwide.
When you process a sale and the order is released for shipping, we pick the pieces of stock by tracking number then cross check it against its serial number. The stock is then packed into consignments, customs, export/import and compliance forms are completed and released to your specified courier.
The consignment information is updated within your client management system and a tracking email is sent to the customer. We have routine daily deliveries and collections from all the main couriers.
We provide a fully managed technical support service to our clients’ own customers, whether these are resellers or end users. From initial enquiry to the issue being resolved, we provide a fully traceable and scalable service including warranty tracking.
This service includes first line technical support both pre-sale and post-sale, managing returns of products, in-house diagnostics and PCB replacement on behalf of the manufacturer or returns to manufacturers.
We have a proven track record of providing significant reductions in our client’s spend on support and returns as well as improved customer experience, fewer units coming back due to in-situ resolution of user issues and much quicker turnaround times.
We supply a complete technical package for the management of your demo products used at your trade shows worldwide.
From design and advice on how to best present the functionality of your demo products through to delivery of a finished installation and technical support during the show, we offer a full-service solution including:
Contact a member of the Specialised Logistics team today to discuss how we can free up your time to focus on sales with a specialised logistics solution...